Privacy policy.

1. Scope of this policy

This Privacy Policy explains how Pawz4Heroes Inc. ("Pawz4Heroes," "we," "us," or "our") may collect, use, disclose, and protect personal information when you visit this website, contact us, apply for pre-screening, donate, volunteer, or communicate with us.

This is a working draft prepared for legal review. It should not be treated as final until approved by qualified counsel and updated to match our active systems and service providers.

2. Information we may collect

Depending on how you interact with us, we may receive your name, contact details, location, veteran or first-responder status, service needs, accessibility needs, application information, communications, and other information you choose to provide.

Our initial pre-screening forms are intended to collect only basic information needed for an initial eligibility review. Please do not submit government identification numbers, complete medical records, medication lists, discharge documents, detailed trauma histories, or other unnecessary sensitive information through an initial form.

If you donate, payment and transaction information is processed by the donation platform shown at checkout. We may receive donor and transaction details made available to us by that platform, but we do not intend to store full payment-card numbers on this website.

We may also receive information you send by email, phone, mail, an enabled website form, interview, photo or video release, or other communication. Website technologies such as hosting logs, cookies, analytics, or embedded services may collect technical information if those tools are enabled.

3. How we use information

We may use information to respond to inquiries; conduct pre-screening; evaluate eligibility; communicate with applicants, recipients, volunteers, donors, and partners; administer programs; coordinate service-dog support; process donations; maintain records; protect the security of our systems; comply with legal obligations; recruit volunteers; seek grants and donor support; and develop partnerships that advance our mission.

We will not use sensitive information for an unrelated purpose without a lawful basis or appropriate permission.

4. When we share information

Pawz4Heroes does not sell personal information. We may share information with service providers that help us operate the website, forms, communications, donation processing, hosting, storage, security, or program administration; with professional advisers; with program or veterinary partners when necessary and authorized; to protect safety and rights; or when required by law.

We aim to limit sensitive information to what the recipient needs for the stated purpose. Third-party services may have their own privacy policies and terms, including Google forms and the donation platform linked from this website.

Because Pawz4Heroes serves people in the United States and Israel, information may be processed in a country different from the one where you live. Appropriate safeguards should be confirmed before this policy is finalized.

5. Stories, photos, interviews, and videos

We may publish stories, photographs, interviews, videos, testimonials, and program-impact information for education, fundraising, awareness, recruitment, or marketing only when we have an appropriate release or other lawful permission. We may edit, shorten, caption, translate, or format approved material for different channels.

A release should explain the permitted uses, media, geographic scope, duration, and whether the permission may be withdrawn. We may anonymize or limit stories when appropriate, especially when they involve health, trauma, minors, or other sensitive circumstances.

6. Retention and security

We intend to retain information only for as long as reasonably necessary for the purpose collected, program administration, legal obligations, dispute resolution, recordkeeping, and legitimate nonprofit operations. Specific retention periods and deletion procedures must be confirmed with counsel and service providers before this policy is finalized.

We use reasonable administrative, technical, and physical safeguards appropriate to the information and the risk. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and privacy rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or information about the personal information we hold; to withdraw consent where processing relies on consent; or to object to or limit certain processing. Some rights have exceptions and may require identity verification.

To ask a privacy question or make a request, contact us using the details below. Counsel should confirm the final rights, deadlines, verification method, appeal process, and regulator information before publication.

8. Children and emergencies

Our programs are intended for adults and qualifying beneficiaries. We do not knowingly request unnecessary personal information from children. A parent or guardian should contact us before providing information about a minor.

This website and our pre-screening process are not emergency, medical, psychological, or crisis services. Contact local emergency services or a qualified professional for urgent needs.

9. Changes to this policy

We may update this policy when our services, technology, vendors, or legal obligations change. The final version should display an effective date and a last-updated date.

10. Contact Pawz4Heroes

For privacy questions or requests, contact Pawz4Heroes at info@pawz4heroes.org or +1 561-440-3949. Counsel should confirm whether a separate privacy officer, mailing address, Hebrew-language notice, or additional regional contact is required.